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1.
Power of customer experience : how to use customer-centricity to drive sales and profitability

by Newman, Martin.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page 2021Availability: Items available for loan: IIMJ LibraryCall number: 658.812 NEW (1).

2.
Customer success : how innovative companies are reducing churn and growing recurring revenue

by Mehta, Nick | Steinman, Dan | Murphy, Lincoln.

Publication details: Hoboken Wiley 2016Availability: Items available for loan: IIMJ LibraryCall number: 658.812 MEH (1).

3.
User tested : how the world's top companies use human insight to create great experiences

by Estes, Janelle.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Hoboken Wiley 2022Availability: Items available for loan: IIMJ LibraryCall number: 658.812 EST (1).

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