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Can we talk? : seven principles for managing difficult conversations at work

By: Matuson, Roberta ChinskyMaterial type: TextTextPublication details: London Kogan Page 2022Description: 214pISBN: 9781398601307Subject(s): Communication in Management | Interpersonal Conflict | Personnel ManagementDDC classification: 658.45 Summary: This book describes that key to successful dialogue starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful outcomes, Can We Talk? outlines what each contributor needs to do to achieve the best possible result. Using examples from everyday work situations, this book offers guidance on how to create the right conditions for a meaningful discussion. The author identifies the seven key principles that enable both parties to gain a deeper understanding of what the other person may be thinking and will help establish their point of view more clearly: confidence, clarity, compassion, curiosity, compromise, credibility, courage. Can We Talk? includes examples and advice from those who have been there and thrived, as well as lessons learned from conversation failures and example scripts of productive conversations. Readers will learn how to prepare, start, and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must be engaged.
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Table of Contents:
Introduction: The Seven Principles for Managing Difficult Conversations
Chapter 1: Confidence - Trusting Yourself and the Other Party
Chapter 2: Clarity - Making Your Point Clearly and Listening with an Open Mind
Chapter 3: Compassion - Be Empathetic and Understanding
Chapter 4: Curiosity - Asking Questions Rather Than Shutting Down
Chapter 5: Compromise - Earn Respect by Respecting Others
Chapter 6: Credibility - Recognizing Your Word Is Only as Good as Your Actions
Chapter 7: Courage - Navigating the Obstacles
Chapter 8: Bringing It All Together

This book describes that key to successful dialogue starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful outcomes, Can We Talk? outlines what each contributor needs to do to achieve the best possible result. Using examples from everyday work situations, this book offers guidance on how to create the right conditions for a meaningful discussion. The author identifies the seven key principles that enable both parties to gain a deeper understanding of what the other person may be thinking and will help establish their point of view more clearly: confidence, clarity, compassion, curiosity, compromise, credibility, courage. Can We Talk? includes examples and advice from those who have been there and thrived, as well as lessons learned from conversation failures and example scripts of productive conversations. Readers will learn how to prepare, start, and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must be engaged.

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