Customer success (Record no. 4886)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03066 a2200241 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220225143426.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220225b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781119167969 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | MEH |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Mehta, Nick |
| 245 ## - TITLE STATEMENT | |
| Title | Customer success |
| Remainder of title | : how innovative companies are reducing churn and growing recurring revenue |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc. | Wiley |
| Place of publication, distribution, etc. | Hoboken |
| Date of publication, distribution, etc. | 2016 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 238p. |
| 500 ## - GENERAL NOTE | |
| General note | Table of Contents:<br/><br/>Part: I Customer Success: The History, Organization, and Imperative <br/>1. The Recurring Revenue Tsunami: Why Customer Success Is Suddenly Crucial <br/>2. The Customer Success Strategy: The New Organization versus the Traditional Business Model <br/>3. Customer Success for Traditional Nonrecurring Revenue Businesses <br/><br/>Part: II The Ten Laws of Customer Success <br/>4. The Practice of Customer Success <br/>5. Law 1: Sell to the Right Customer <br/>6. Law 2: The Natural Tendency for Customers and Vendors Is to Drift Apart <br/>7. Law 3: Customers Expect You to Make Them Wildly Successful <br/>8. Law 4: Relentlessly Monitor and Manage Customer Health <br/>9. Law 5: You Can No Longer Build Loyalty through Personal Relationships <br/>10. Law 6: Product Is Your Only Scalable Differentiator <br/>11. Law 7: Obsessively Improve Time-to-Value <br/>12. Law 8: Deeply Understand Your Customer Metrics <br/>13. Law 9: Drive Customer Success through Hard Metrics <br/>14. Law 10: It’s a Top-Down, Company-Wide Commitment <br/><br/>Part: III Chief Customer Officer, Technology, and Future <br/>15. The Rise of the Chief Customer Officer <br/>16. Customer Success Technology <br/>17. Where Do We Go from Here? <br/><br/> |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you. Understand the context that led to the start of the Customer Success movement. Build a Customer Success strategy proven by the most competitive companies in the world. Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks. Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.<br/> |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Entrepreneurship |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Success in Business |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer Relations |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer Services |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Steinman, Dan |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Murphy, Lincoln |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 3864 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 4518 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 3333 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 3334 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 4519 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 4520 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type | bill no. | bill date |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Non-fiction | IIMJ Library | IIMJ Library | General Stacks | 25/02/2022 | Bharatiya Sahitya Bhavana | 1520.41 | 658.812 MEH | 5469 | 25/02/2022 | 2339.09 | 25/02/2022 | Books | IN400 | 2022-02-15 |